If you are on our HVS services and currently have a firewall in place, the following changes will need to be made in order for the upgrades to happen. The subnet upgrades are to be rolled out over the next 6 weeks commencing on 18th May 2020. End Customers using a firewall or Access Control […]
An update to the Yealink phone features has been made following customer feedback. On transferring calls there has been a change so that the original number is displayed. With the new option, if required the following can happen:> User A calls User B> Users B answers the call and then decides to transfer the call […]
BT have now restored the services that were failing. So you should all hopefully be able to use your services again. However in order to restore services they have temporarily had to disable the BLF/Hot keys/Speed dials option. This service will be restored overnight, however in the meantime call can still be transferred by manually […]
There is currently an intermittent service issue with the HV Select platform. This is a nationwide service issue and may affect some or all of your users on both desk handsets and mobile applications. This is being worked on by engineers and an update will be provided as soon as we are aware of any […]
Here at Connect 2 Telecommunications we are hoping all our customers are coping with and staying well in the current situation. We would like to reassure you all that we are still here for you. We are all working from home, as per the current guidelines, but we are able to travel to the office […]
With effect from 9 March, before entering an end customer’s premises* our engineers will be asking two questions, to establish the possible presence of a patient with Coronavirus: 1. Has anyone in the premises been diagnosed with COVID-19, has been asked to self-isolate, or has been travelling to a coronavirus high-risk area or country in […]
We as a business are very aware of the 2025 PSTN Withdrawal. We are keen to help our customers move into hosted and UC services and to get a flavour for IP telephony. There are two platforms available one which is complete hosted IP, which negates the need for the existing telephone system – HV […]
Hopefully all customer systems should now be up and running correctly. If you are missing your BLF/Speed Dial keys, please reboot the handset and these should be restored. If you are still experiencing any issues please call the office on 01869 342142.
We are currently experiencing intermittent issues with the HVS service. Please bear with us while we try to ascertain the problem and get it resolved.
23rd January at 18:00 to 24th January at 06:00 Users of the following applications may be disconnected and required to sign in again, or temporarily lose features (e.g. instant messaging and presence) whilst the client re-connects to an alternate server. Office UC Desktop/Mobile/Tablet Go Integrator Receptionist console Call centre supervisor/agent