With effect from 9 March, before entering an end customer’s premises* our engineers will be asking two questions, to establish the possible presence of a patient with Coronavirus:
1. Has anyone in the premises been diagnosed with COVID-19, has been asked to self-isolate, or has been travelling to a coronavirus high-risk area or country in the last 14 days?
2. Is anyone in the premises suffering from flu-like symptoms?
If the answer to the first question is yes, the engineer will contact a special hotline for further advice on how to proceed and to ensure the job is furthered correctly for reappointment.
If the answer to the second question is yes, the engineer will proceed with the job, but will undertake additional hygiene actions. This includes wiping surfaces, asking the end customer to stay in a different room, to not accept drinks, and on finishing the job to not complete the sign-off with the customer.
If the answer to both questions is no, the job will proceed as normal.